Revision: March 30, 2022
AbsoluteRelo Inc. respect the privacy of our users. We collect, use, and disclose personal data from you as described in this Privacy Policy. For your reference: “We” “Us” or “Our” refers to AbsoluteRelo Inc. the provider of this app and website and any related mobile site or app that links to this Privacy Policy (the “Sites”), and the products or services made available through the Sites and apps (collectively, the “Services”). “You” refers to you the users of our App, Services and Sites. This Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Apps, Sites or to any websites or services that link to different privacy policies. Please note that we are not responsible for the content or privacy practices of third parties or other users. The personal data we collect depends on how you interact with us, the Services you use, and the choices you make. We collect and process personal data about you with your consent and/or as necessary to provide the Services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. We collect data about you in various ways when you use our Services, including information you provide directly, information collected automatically, and third-party data sources.
Collection of Information
This Privacy Policy applies to you whether you are an individual using the Services during yourrelocation (“Relocation User”) or an employee, contractor or agent representing a relocation serviceprovider and using the Services to assist Relocation Users (“Service User”). Personal Data about You – All Users: When you create an account with us, or when an account is created for you, we require that certain information about you is provided. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary for the Services, certain features may not be available or function correctly. Information about Your Relocation – Relocation Users Only: As a Relocation User, you may use the Site and Services to assist with your relocation and receive support from Service Users. You may provide certain information related to your relocation. This may include: demographic information such as date of birth, nationality, gender, and marital status; address; employer and job information; information about your family and related to your immigration and visa applications and status; your origin and destination locations, relocation dates and housing and schooling preferences; property information and listings you are or may be interested in; comments and other material. We may combine information you provide us with information we receive from Service Users and other sources.
Collection of Information Automatically
We may automatically collect information related to your use of the App’s Sites and Services. For example, we collect your device’s operating system type and version, IP address, access times, browser type, language, and the websites you visit immediately before coming to the Sites. We may also use cookies and related technologies such as web beacons to better understand your needs, remember your preferences, and improve the site. Cookies: Some of our App’s, Sites and Services require cookies to function properly from time to time. Cookies are small text files that reside on your computer. Cookies collect information about when you visit our Sites, including information about your device and a unique identifier that distinguishes your device from other devices. Cookies can remain on your computer or mobile device for different periods of time. Some cookies are “session cookies”. These exist only while your browser is open and are deleted automatically once you close your browser. Other cookies are “persistent cookies”. These cookies survive after your browser is closed until a defined expiration date. They can be used by websites to recognize your computer when you open your browser and browse the internet again. Web Beacons App’s, Sites or emails we may send you may contain web beacons. Web beacons are used to monitor user activity and other related web statistics.Third Party Analytics: Third parties who provide us with analytics services for the Sites and Services may also automatically collect some of the information described above, including, for example, IP address, access times, browser type and language, device type, device identifiers and Wi-Fi information. Please consult the respective privacy policies and statements of these third parties for more information, including how Google, Mixpanel, and New Relic use this data. You may opt-out of certain tracking capabilities of some third parties at the following links: Google Analytics, Mixpanel, New Relic
Collection of Information from Third-Party Sources
We also may obtain data from third parties. We protect data obtained from third parties according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the information. These third-party sources include: If you are a Relocation User, from parties you supply, including, if relevant, your employer, Service Users or other relocation service provider(s)
Use of Your Information
Information collected by AbsoluteRelo Inc is used for the following purposes: To provide the services to you and assist with your relocation; To understand how you and others are using the Services in order to make them better; To personalize your experience, suggest and offer you relevant content, and otherwise tailor the services to your preferences; To provide you with customer service and support; To send you information about the Services and related promotions or offers; To enforce our terms and conditions or protect our business, partners, or users; To protect, investigate, and deter against fraudulent, unauthorized, infringing, or illegal activity. If you are a Service User, we may also use your information to contact you regarding billing, invoicing, and related business updates or alerts.
Disclosure of Your Information
AbsoluteRelo Inc may share your information with your consent. We may also share your information in the following ways: With your employer, potential employer, and/or applicable Service Users, as a part of providing the Services to you and assisting with your relocation; With our current or future affiliates, parent companies, subsidiaries, or other companies under common control, in which case we will require them to honor this policy. We may also share your information in connection with or during a merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company; To comply with laws or to respond to lawful requests and legal process; To protect the rights and property of AbsoluteRelo Inc, our employees, agents, customers, and others, including to enforce our agreements, policies, and terms of use; or in an emergency to protect the safety of our employees or customers, or any person; or to investigate, prevent, or take action regarding illegal or suspected illegal activities; and with third party service providers in order to provide some functionality related to the Services we provide (for example, data hosting providers). We may also share your information on an aggregate basis, for example through anonymized group level usage reports. You may also choose to share information through the service by posting content that is visible to other users or by sending messages to other users. Information that is posted in semi-public portions of the site may be available to other users of the Services. Please be mindful of your own privacy needs and those of others as you choose what to share and make public. We cannot control the privacy or security of information you choose to make public.
Location of Personal Data
The personal data we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Currently, we primarily use data centers in the United States. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this Privacy Policy is processed according to the provisions of this Privacy Policy and applicable law wherever the data is located. We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections. Further information: (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfersoutside-eu/adequacy-protection-personal-data-non-eu-countries_en)
Data Storage and Retention
AbsoluteRelo Inc retains personal data for as long as necessary to provide services requested by you or by relocation service providers on your behalf, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. The criteria used to determine retention include: How long is the personal data needed to provide applicable services – This includes such things as maintaining and improving the performance of the Apps, Sites, keeping our systems secure, and maintaining appropriate business and financial records: Do users provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it – In such cases, we may maintain the data until actively deleted by the user: Is the personal data of a sensitive type? If so, a shortened retention time may be appropriate: Is AbsoluteRelo Inc subject to a legal, contractual, or similar obligation to retain the data- Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data, or data that must be retained for the purposes of litigation.
Information Access and Choices
General Requests: If you have an account, you may view and update certain information we have about you by logging into your account. If you otherwise wish to ask for access, correction, or deletion of any of yourpersonal data held by us or a change in the way we use your information, please contact us at: info@absoluterelo.com. However, AbsoluteRelo Inc may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.
Email Marketing: Our marketing emails tell you how to “opt-out” of receiving further marketing emails. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you, and as allowed by applicable law, requests for your participation in surveys. You may also contact us at info@absoluterelo.com at any time to let us know that you no longer wish to receive further marketing emails.
European Data Protection Rights
If the processing of personal data about you is subject to European Union data protection law, you have certain rights with respect to that data: You can request access to, and rectification or erasure of, personal data; If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of your personal data in a usable and portable format; If the processing of personal data is based on your consent, you can withdraw consent at any time for future processing; You can to object to, or obtain a restriction of, the processing of personal data under certain circumstances; For residents of France, you can send us specific instructions regarding the use of your data after your death. To make such requests, contact us at info@absoluterelo.com. When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
EU-U.S. and Swiss-U.S. Privacy Shield
AbsoluteRelo Inc adheres to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce and under the jurisdiction of the U.S. Federal Trade Commission (FTC) regarding the collection, use, and retention of personal data from the European Economic Area and Switzerland. AbsoluteRelo Inc adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/ AbsoluteRelo Inc’s voluntarily complies to the Privacy Shield program applies to all personal data that is subject to our Privacy Policy and is received from the European Economic Area and Switzerland. We will comply with the Privacy Shield Principles in respect of such personal data.
Resolving Complaints
In compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Principles, AbsoluteRelo Inc commits to resolve complaints about your privacy and our collection or use of your personal information.
European Union individuals with inquiries or complaints regarding this Privacy Policy should first contact AbsoluteRelo Inc using the information provided below.
Security
We attach great importance to the security of your data and use commercially reasonable measures designed to safeguard against unauthorized access to data, avoid loss of data, and maintain data accuracy. We encourage you to help us by taking precautions when you use our Sites and ask you to notify us immediately of any security issues or unauthorized use of your account. Upon first use of our Services, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password and agree not to disclose your password to any third party. We recommend that you use a unique password for the Sites that is different from passwords you use on other sites or services.
Contacting Us About Privacy Concerns
Please contact us at info@absoluterelo.com with any questions regarding this Privacy Policy or complaints or concerns about our data protection practices.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time by updating this posting or by providing such notice or obtaining consent to changes as may be required by applicable law